Universe Beauty Refund & Return Policy

Domestic Orders (Nigeria)

At this time, we do not offer exchanges. If you’d like a different item, kindly initiate a return for the current one and place a new order separately.

To be eligible for a return, the following conditions must be met:

• Return requests must be made within 14 days of receiving your order.

• Items must be unopened, unused, sealed, and in their original condition.

• Any free promotional gifts must also be returned.

• You must contact our customer care team to request and receive return approval before sending anything back.

To Start a Return:

Email us at info@universebeautyco.com with your order number and reason for the return. If your request is approved, we will send you a return shipping label along with instructions on how and where to return your package.

Important: Items returned without prior approval will not be accepted.

Return Process

1. Email our team at info@universebeautyco.com with your order details.

2. If approved, you’ll receive a return label and instructions by email.

3. Print the return label and drop the package at the nearest designated courier service (e.g., GIG, DHL, or an approved partner).

4. Once received and inspected, your refund will be processed accordingly.

Return Shipping & Deduction Fees

If your return is due to change of mind (e.g. ordered the wrong item, no longer need the product), you will be responsible for the return shipping costs.

Fee Structure

• Orders under ₦60,000:
  The cost of the return shipping label + original delivery fee (if any) will be deducted from your refund.

• Orders over ₦60,000 (Free Shipping Orders):
  The cost of the return shipping + ₦3,500 flat fee (representing the waived original shipping cost) will be deducted.

• Partial Returns:
  A flat ₦3,500 return shipping fee applies (may vary based on location).

Damaged, Incorrect, or Missing Items

If you receive a product that is damaged, defective, or not what you ordered, please contact us within 48 hours of receiving the item at info@universebeautyco.com.

To assist us in resolving the issue quickly, please include:

1. A photo of the outer packaging, showing the shipping label with the tracking number.

2. A photo of all items inside the original package.

3. A clear photo of the damaged or incorrect item.

Claims without supporting photos may not qualify for compensation or replacement. Kindly take these photos before discarding any packaging.

Refunds

Once your return is received and inspected, we’ll notify you of the refund status.
If approved, your refund will be processed via your original payment method or direct bank transfer, depending on how the payment was made.

Please allow 5–7 business days for processing and confirmation.

Note: Delivery fees are non-refundable.

International Orders

At the moment, we are unable to accept returns or exchanges for international orders.
If you receive a damaged or incorrect product internationally, please email info@universebeautyco.com with:

1. A photo of the outer packaging showing the tracking number.

2. A photo of the full contents inside the box.

3. A clear photo of the damaged or incorrect item.

We’ll do our best to resolve the issue swiftly.

Need Help?

For any return or refund-related inquiries, please email us at:
📧 info@universebeautyco.com

We’re here to support you every step of the way.